New Business Support Coordinator

New Business Support Coordinator Required!

Our client is a family-owned business, trading for over 30 years they are a leading manufacturer and distributor of windows and door hardware.

On behalf of our client, we are looking to recruit a New Business Support Coordinator. The successful candidate will be responsible for managing customer orders, providing feedback and market intelligence, ensuring timely website order processing, and maintaining customer records in the Sage database.

Working hours 8:30am - 5pm, based in their office in Hinxton.

Package:

• Company pension scheme
• Salary 23,000 - 24,000
• Bonus scheme after qualifying period
• Opportunity to join the health scheme
• 25 days holidays + bank holidays

New Business Support Coordinator - Responsibilities:

• Work alongside the Sales and NBD (New Business Development) offices
• Providing support for the Estimator including but not limited to:
• Progressing quotations by calling customers
• Providing feedback & market intelligence
• Ensure Website orders are processed in a timely and accurate manner
• Alerting sales office to issues with web orders if applicable
• Contact customers, advising order delivery times and/or delays
• Updating customer records in our Sage database
• Identifying new Business customers that have placed an order on the website
• Identifying any failed checkout carts on the website

Please note this is not an exhaustive list, and responsibilities may change in line with business needs

New Business Support Coordinator - Requirements:

• Previous experience working in a sales office or customer service environment
• A confident and clear telephone manner
• An effective communicator both verbally and in writing
• Proficient at using Microsoft Office applications (Word, Outlook)
• Very good at record keeping, updating notes and our contact system

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