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Telesales Executive - Derby
Major Recruitment are seeking a proactive and talented Telesales Executive to join an industry leading business solutions companies dynamic Telesales team in Derby. Your role will be vital in driving the growth of their organisation, leveraging their extensive range of products and services. Your primary responsibility will be identifying, cultivating, and managing new business opportunities, alongside managing and growing existing accounts. Our client is one of the UK's largest business supplies and services companies to both the public and private sectors. They provide facilities & PPE, technology, furniture, printed goods, managed print services and office stationery, workwear and managed services. They partner with companies both large and small, tailoring their approach to suit each workplace. Their customers trust them to deliver genuine business benefits that have a positive impact on their environment and communities. Their close consultative approach, combined with an industry-leading logistical capability, enables them to reduce costs, minimise waste and offer an excellent customer experience. They aim at all times to be the partner that: Business Leaders trust, that Buyers recommend and that Employees value. WHAT WILL I BE DOING? Responsibilities: - New Business Development: Identify and pursue new sales opportunities by cold calling on the phone, networking withing your customer base, and utilising social media platforms. Your goal is to identify prospective customers that fit the parameters set out by the Company, understand their needs, and articulate how their products and services can address their challenges, leading to long-term partnerships.
- Account Management: Develop and nurture relationships with existing clients. This includes anticipating future needs, suggesting solutions, and building relationships of trust. Moreover, you will be responsible for cross-selling and up-selling their extensive range of products and services, thereby driving the organic growth of your accounts.
- Activity and productivity: You will be required to engage with your prospective clients and existing customers on a regular basis (minimum monthly) to ensure continuous stream of new client acquisitions, high retention rates within customer portfolio and profitable growth of existing accounts.
- Effective Communication: You will be required to communicate with customers through various channels, such as phone, email, and live chat, with clarity, courtesy, and professionalism. You will be tasked with asking relevant questions and gathering information about customer requirements, identifying their needs and proposing solutions based on Company's product and service offering.
- Internal Networking and Collaboration: Establish strong internal relationships with key stakeholders, including customer services, marketing, and product specialist teams, to provide comprehensive support to customers and share valuable feedback. Escalate critical issues to appropriate internal teams and follow through to ensure timely resolution.
- Product Knowledge: Your role requires you to become a product expert in their line of products and services. With an in-depth understanding of the features, benefits, and potential applications of their products and services, you will be able to provide accurate and compelling information to existing and potential clients, as well as solve any issues or concerns they may have.
- Negotiation: Utilising your strong negotiation skills, you will work on pricing agreements, clearly communicating Company's terms of sale. Your role will be pivotal in closing deals, ensuring client satisfaction, and maximising our profitability.
- Record Keeping: Using Company's CRM system, you will keep accurate record of all interactions with customers and prospective clients, updating customer contact information and making note of all business growth opportunities and their progress from engagement to close. You will use this data to forecast future sales and identify growth opportunities.
WHAT ARE WE LOOKING FOR? Essential - Professional and confident communication skills.
- Minimum 1 years' experience in sales or a customer service role.
- Motivated and organised with a drive to achieve and exceed daily/weekly/monthly targets.
- Excellent negotiation skills.
- Ability to learn about products and services and discuss them with customers.
- Excellent time management skills and ability to work to set standards and tight deadlines.
- Competency in using standard Microsoft packages.
- Ability to work calmly within a busy sales environment and able to handle rejection.
- Ability to work effectively with customers and colleagues at all levels.
Desirable - Prior experience in their industry.
- Proven track record of exceeding sales targets.
- Previous experience of working with customer record management systems (CRM)
If you are driven, tenacious, ambitious, and looking for a challenging role within a dynamic team, we look forward to receiving your application. The Company
Our client is the UK and Ireland's largest multi-channel business supplies and services distributor. They operate a centralised distribution network, with distribution centres around the UK and Ireland, complemented by regional cross-dock sites. Their unrivalled logistics platform includes hundreds of their own delivery vehicles, efficiently delivering a vast range of essential goods to workplaces across the nation.
They recognise that their people are at the heart of their culture, and they are proud to employ over 2,000 people across their industry leading brands.
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