The Account Manager will join a small team who are responsible for shaping the future of retail. They will partner with the client to understand vision and needs, acting as their trusted advisor. Working within a business unit and collaboratively with the team, they will manage clients expectations on their retail display productions, enhancing and strengthening the relationship through exceptional customer service.
Key Responsibilities:
Bring a partnership approach to the client, developing relationships and trust
Understand the clients main objectives and proactively understand the competitors landscape to suggest ideas for future campaigns
Taking the brief from the client, adding innovative ideas and solutions where possible.
Relaying the brief to the inhouse studio with support of the Project Manager
Working in collaboration with the production Project Manager & internal teams
Operation and updating bespoke online services portal
Identfiying new opportunities within the client base
Driving Environmental friendly & sustainable practices into the day to day operations
Detailed project planning and management of, including regular updates and accurate reporting of project status
Proactively providing solutions to changes and challenges to keep the project on track & on budget keeping the client updated at all times
Key Skills/Experience
Experience in a retail display, creative and/or production environment is essential
Experience in delivering focussed retail solutions which meet / excel the clients needs
Commercial awareness
Determination for client engagement to develop strong relationships & trusted partnerships
Fluid and clear engagement across all internal teams & external suppliers
High level of initiative & proactivity with the ability to work autonomously & balance multiple projects while meeting quick turn-round deadlines
Good communication and negotiation skills
Diplomacy & tact
Resilience
Can-do attitude, proactive with an innovative mindset
