Technical Account Manager

• Technical Account Manager
• Remote-Working (with monthly trips to Southampton + International Travel)
• 40,000 to 45,000 per year

The Opportunity:

Our client is a US systems business looking for a Technical Account Manager to support long term contracts where their technology is deployed in the UK, Ireland and the Netherlands.

You will play a lead role in developing, nurturing and maintaining customer relationships, while using your expert knowledge of the platform to assess, support and resolve client concerns.

This role would suit a client facing technical professional looking to move more in to a commercial role. Suitable candidates could come from a number of sectors including telecoms, IT, SaaS and Electronics.

Skills and Experience:

• Experience in managing and building relationships with internal and external stakeholders
• Experience delivering comprehensive training sessions to ensure they understand and can effectively utilise features
• Experienced in dealing with high volumes of complex queries and complaints and managing challenging customers
• Effective multidisciplinary communicator, liaising with internal teams, Client teams and sub-contractors
• Full drivers licence and access to own vehicle

Role and Responsibilities:

• Communicate with client including local authorities, emergency services and government bodies to provide support and training on company software
• Manage any conflict through active listening, identifying the cause and finding mutually agreeable solutions
• Address pain points and escalations by collaborating with internal delivery teams.
• Undertake financial reporting and invoicing
• Providing regular progress reports to internal and external stakeholders
• Identify new opportunities for growth with existing or new clients

Please call James here at ISR to learn more about our client leading the way in developing the next-generation of transport mobility through innovation and transformational technology?