Operations Manager

Operations Manager

Location: Woking

Brand/Department: BAT UK

Contract Type: Permanent

Position Type: Full Time

Your next career starts with Acosta Europe.

Acosta Europe is a people business with a progressive approach, we operate as part of one of the largest Sales and Marketing agencies in the world. We have an exciting opportunity for an Operations Manager to join our UK head office team in a challenging and diverse role.

Job Title : Operations Manager

Reporting to : Operations Lead

Hours Per Week : 37.5 Hours

Salary : Competitive

Main purpose of role: To drive performance, motivation, and efficiency within the Operations Executive team, ensuring first-class support to teams and clients, and achieving operational excellence.

Key Tasks and Responsibilities

Strategy

• Contribute to the strategic direction of the Account, Operations team, and business.

• Propose and implement new processes for efficiency.

• Leverage personal experience and best practices to excel in the field.

Leadership

• Lead and coach the team to deliver timely, efficient services.

• Set and implement challenging and motivating annual objectives.

• Ensure team alignment with client and business strategies.

• Develop and train team members to enhance motivation and performance.

• Maintain clear Development Plans aligned with KPIs.

• Fill vacancies promptly to minimize operational disruptions.

• Conduct regular team and one-on-one meetings to drive performance.

Technical

• Configure and support field execution apps.

• Provide first-line software support and validate system updates.

• Ensure accurate call and territory management.

Data Management/ Insight/ Reporting

• Complete daily data downloads and manage product/store data.

• Collaborate with the Insight team for accurate reporting.

• Produce relevant client reports and support presentation builds.

Communications

• Act as the first point of contact for client operational queries.

• Manage client operational requirements and attend relevant meetings.

• Communicate group values and ensure best practices are shared.

Compliance

• Ensure that all Operations Executives complete mandatory training courses via our learning management system.

New Business

• Support as appropriate with New Business projects.

Other Requirements

• Conduct field visits and attend meetings quarterly.

• Adhere to Health & Safety Regulations and GDPR policies.

• Take personal responsibility for professional development.

Here at Acosta, passion is at the heart of everything we do. We encourage boldness, curiosity, and new ideas. We are motivated to learn, and constantly strive to exceed expectations. We truly care, and that is what makes us exceptional