Sales Co-ordinator

As the Sales Coordinator you will be the first point of contact for our customers making a sales enquiry and will be responsible for accurately quoting, guiding, and converting the enquiry into a sale. This is a fantastic role for someone who can anticipate and understand customers needs, match these to our products and guide customers from a query to a sale while delivering the best customer experience.

Glassolutions is part of Saint-Gobain Building Glass UK&I - the largest processor, distributor and repairer of glass and glazing systems in the UK

What we're looking for:

• Experience is great- but its not everything- if you have the right attitudes and values we can teach you the know how. What you will need is:
• Strong communication skills to harvest business relationships
• High levels of initiative to think of creative solutions
• Digital navigation to switch between systems
• High attention to detail to get it right first time
• Able to prioritise tasks and get to the most important bits first
• A genuine desire to understand and satisfy customers - continuously taking and sharing their perspective with all around.

What you will be doing:

• You will proactively manage the quotation enquiry process, accurately quoting customers for their requirements and dynamically following up opportunities to promote sales through increasing enquiry to order conversions. This role is designed to promote sales and enhance our customer experience throughout the enquiry process. The communication involved in this role will primarily be directed at new and existing customers who have already contacted us for an estimation.
• Proactively responding to sales enquires of glass to glass-utilising companies (e.g. double glazed unit manufacturers, glass processors) on a daily basis.
• Strong understanding of customer product requirements to facilitate accurate quoting and product up selling where appropriate.
• Thorough understanding of product range and customer technical specifications - to interpret customer enquiries, requirements and identify if any additional value could be added by us.
• Proactively and reactively communicate with customers - in the form they individually appreciate (verbally, email) - to deliver satisfaction and build relationships.
• Provide and follow up on quotations in a timely manner in line with customer needs and expectations.
• Seek to understand the key drivers of quote conversion on a quote-by-quote, customer-by-customer basis and act / adapt accordingly.

Are Glass Solutions and Saint-Gobain inclusive employers?

Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!