STEM Recruitment Solutions are looking for an experienced account manager to join one of their manufacturing clients based in Sunderland. we are looking for someone to ensure top-tier customer service while efficiently managing assigned accounts for maximum satisfaction. Spearhead Business Improvement Projects to streamline workflows and enhance departmental activities. Key Activities and Responsibilities: • Manage customer orders from receipt to completion, including stock management and sales forecasts. • Maintain communication with customers, negotiate lead times, and coordinate with internal stakeholders. • Lead projects to standardise processes and provide ongoing business solutions. • Actively participate in team meetings, support other departments, and handle main switchboard calls. Skills: • Excellent communication skills with internal and external stakeholders. • Proactive attitude in maintaining high service levels. • Attention to detail for accurate decision-making. • Commercial awareness and ability to work independently or in a team. • Highly organized to handle changing priorities in a customer-driven environment. This is a Hybrid role after the intial training period of 3-6 months. STEM Recruitment Solutions Ltd operates as both a Recruitment Agency and a Recruitment Business. We endeavour to reply to all applications when possible however on occasions this may not be possible due to volumes of responses. STEM Recruitment is a Scientific, Engineering and Manufacturing Recruitment business supplying talented staff to permanent and temporary opportunities.
