Techunite LTD are recruiting for a customer focussed and technical Account Manager to join a successful IT company based near to Farnham. Playing a pivotal role in delivering customer satisfaction, retention, and growth. Office based for the first 6 months followed by hybrid working after this. OTE 60,000 uncapped.
This role will work very closely with the MD and the Technical Services Manager.
Key Responsibilities:
Build strong customer relationships and oversee the smooth delivery of IT services
Identify opportunities for additional services and present tailored solutions to meet customer needs - upselling and cross-selling
Client engagement - Visit client meetings across London/South east to provide hands on support and strategy
Guide clients in achieving certficiations like Cyber Essentials and align their IT with best practises (ITIL)
Reconcile billing against usage, handle basic invoice queries and ensure all services align with customer expectations
Key experience and skills considered:
A customer centric outlook with proven account management or consultancy experience
Knowledge of IT services (e.g., ITIL, Cyber Essentials) is a strong advantage
Consultative approach to solving client challenges and uncovering opportunities
Excellent communication and organizational skills
A valid driving license (for client visits) and the ability to work hybrid after initial onboarding
Perks and Benefits:
35K Basic OTE of 60k +
Hybrid working after 6 months
Pension
Beverage allowance
Personal tech budget
Paid sick days and Christmas bonus
Join a supportive and inclusive team where you can be your authentic self
