Job Title: General Aftersales Manager Premium Brand Location: Reading, Berkshire Salary: Up to £80,000 basic salary + bonus OTE Up to £110,000 + tax efficient company car Our client is one of the leading franchised retailer groups in the UK partnering with many of the world s best brands.
Work with a World class brand for our client s dealership in Reading.
This site is a large premium brand dealership with 20 Vehicle Technicians, 2 Workshop Controllers and 5 Service Advisors and a sizable trade parts department.
Supporting and leading the Aftersales department as a General Aftersales Manager, you ll be a consistent role model for the whole department, working to maximise efficiency and profitability.
You ll be able to use your knowledge and experience to have a real impact on the business. By keeping standards high, you ll find the freedom to build a team you can be proud of.
What you ll do day to day
• Meet key performance indicators and targets for the service and parts departments
• Look for opportunities to increase efficiency of the Aftersales operation
• Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
• Work with your team to develop understanding and implementation of a customer focussed environment, setting clear targets for the team
• Respond promptly to any customer complaints and ensure timely and correct resolution
• Maintain rigorous control of costs, stock and budget
• Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due Candidates for this role need to have a strong Aftersales Management background, ideally within a premium brand and have experience of leading a large team of at least 20 vehicle technicians.
Candidates must have a full and valid driving licence.
Benefits:
• 33 days annual leave, including bank holidays, rising with length of service.
• Excellent Bonus scheme
• Retail discounts that save you money every day
• Gym discounts, cash healthcare plans, and a cycle-to-work scheme
• Tax Efficient Company Car + car discounts for new and used purchases and servicing
• Flexible pension scheme to support your financial future
• Family-friendly policies that help you spend more time with the people that matter
• A wellbeing programme to support you and your family
• Ongoing recognition from your peers and leadership team
• A community volunteering day To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment
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