Our client is a leading and forward-thinking organisation offering a range of construction-related services including Waste Management, Material Supply and Equipment Hire services. They provide a centralised hub that offers their construction customers (both residential and commercial) the most comprehensive services, tools and materials for their construction sites. Due to continued growth of the organisation, they re now looking to create the role of a Sales Manager
The role of a sales manager will be to both manage the internal sales team as well as responding to inbound enquiries usually from the website or calls coming into the offices and will come with the following responsibilities:
Oversee the quality and compliance of the sales team and their orders to empower the customer journey and achieve excellence
Take on escalated queries for team members to reduce the amount of time away from the desk, putting focus back on selling
Lead by example by being fully compliant with all company processes and procedures, helping to guide the team to reach these same standards at all times
Oversee the quality and compliance of the sales team and their orders to empower the customer journey and achieve excellence
Assist with the onboarding process of new team members, by directing and coaching individuals to succeed in their roles, and to become subject matter experts
Lead sales team performance through regular reviews and coaching, achieving departmental targets Ensure that absence levels are monitored and recorded in line with the company guidelines, following all policies in place
Speak with and qualify domestic and commercial leads, to convert enquiries into orders
Ensure that all leads are contacted and qualified within their service level agreement,
Promote and live by the company values every day, know your best self and lead to create leaders
The Candidate:
A minimum of 1 years experience of managing an internal sales team.
Ability to commute to their offices in Loughton Monday to Friday
Highly capable of managing different workloads, organising daily structures and comfortably delegating tasks out
Comfortable with being a strong communicator, and can articulate with excellent written and verbal skills
Confident in communicating over the phone and email with potential prospects and customers
Tech-savvy, and comfortable working with CRM solutions and software tools
Team player who fits right into their culture and lives by their company values
