Sales Account Manager

Job Title: Sales Account Manager

Location: Bridgend, Wales (Office Based)

Salary: 32,000 to 35,000 per annum + Commission package with an OTE of up to 77,000 (uncapped commission earnings)

Job Type: Full time, Permanent

Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm)

About Us:

Flotek Group is one of the fastest-growing tech companies in the UK, providing IT Support and telecom services to small and medium-sized businesses.

With regional sales and support locations across the country, our ambitious growth is focused on our crucial values and fundamental principles, with every product and service delivered with expertise, passion, and heart.

About the Role:

As part of our growth plans, we are seeking an experienced Sales Account Manager with a genuine passion for delivering excellence and ensuring customer service is at the heart of everything we do.

You will be responsible for managing and growing a portfolio of customer accounts, serving as the primary point of contact for contract negotiations, technology reviews, and service escalations. Your role will include conducting quarterly reviews with customers, getting to know your customers well, understanding their business challenges, and recommending technical products to assist with their growth.

Additionally, you will be responsible for upselling and growing the account through sales through service, ensuring that your clients receive the best possible solutions to meet their needs.

Key Responsibilities:

• Desk Manage a portfolio of small business accounts
• Develop and maintain trusted relationships with your accounts, conducting quarterly product portfolio reviews and maximise customer retention
• Deliver gross profit and monthly recurring revenue targets
• Regularly analyse customer product penetration and identify opportunities to increase revenue through product gap analysis.
• Forecast, track and report on key account metrics
• Implement business strategies to increase revenue spend and profitability across your customer base.
• Serve as an escalation point for your customers to ensure the highest level of service delivery.
• As a sales expert, support the partner relations team to nurture and develop sales opportunities and team growth.
• Engage in self-development to enhance product and industry knowledge

About you:

• Sales Experience: Proven experience in sales, particularly in managing and growing customer accounts.
• Relationship Management: Experience in developing and maintaining trusted relationships with partners.
• Revenue and Profitability Management: Demonstrated ability to deliver and exceed financial targets
• Industry Knowledge: Knowledge of IT and communications technology is an advantage but not essential.
• Technical Proficiency: Confident in the use of Microsoft Office applications and experience in CRM systems is an advantage

Benefits:

• Salary of 32,000 to 35,000
• Commission package with an OTE of up to 77,000 (uncapped commission earnings)
• Team Share Equity EMI Scheme
• Starting 21 days annual leave plus bank holidays with 1 day added for every year service up to 25 days, plus additional benefit holidays.
• Perkbox Package including shopping discounts
• Plus company perk incentives

Please Note:

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Sales Executive, Account Manager, Business Development Manager, Business Development Executive, Business Development. New Business Sales Executive, Sales Consultant, Sales, Lead Generation, Lead Generator, Sales Agent, Commercial Sales, Key Sales, Sales Professional, SDR, BDR, BDM, BDE may also be considered for this role.