| Description: |
Business Support Manager The Business Support Manager is a crucial role responsible for driving operational and administrative excellence within our software development company. This position acts as a vital connector between management, clients, and internal teams, ensuring effective project coordination, optimal resource management, and strategic business execution. DUTIES & RESPONSIBILITIES: - Develop and implement robust operational processes that underpin successful software development projects and business functions.
- Coordinate with team leads to guarantee resource allocation aligns with project timelines and priorities.
- Oversee all administrative functions, including procurement, vendor management, and office operations.
- Collaborate aggressively with leadership to craft and execute bold business strategies and goals.
- Deliver insightful data-driven reports on business performance, operational metrics, and client satisfaction to drive informed decision-making.
- Manage client onboarding, contract negotiation, and communication to guarantee a seamless client experience.
- Assist project managers in meticulously tracking project progress, swiftly resolving bottlenecks, and ensuring deadlines are met.
- Enforce strict compliance with project documentation, deliverables, and client specifications.
- Maintain vigilant oversight of project financials, including budgets, invoices, and expenses.
- Lead and mentor a team of support staff, ensuring their alignment with company objectives and fostering a high-performance culture.
- Cultivate a collaborative environment that enhances cross-departmental communication and operational efficiency.
- Conduct regular training and development sessions for administrative and operational staff to elevate team capabilities.
- Ensure unwavering adherence to company policies, industry regulations, and data privacy standards.
- Proactively identify and mitigate risks within operational processes and project execution.
- Develop and maintain robust business continuity plans.
SKILLS, EXPERIENCE & QUALIFICATIONS: - Bachelor s degree in Business Administration, Management, or a related field (MBA preferred).
- Minimum of 5 years of experience in business operations or a similar role within the software or IT industry.
- Strong command of software development life cycles (SDLC) and project management principles.
- Proficient in using project management tools (e.g., Jira, Trello) and productivity software (e.g., Microsoft Office Suite, Google Workspace).
- Exceptional analytical, problem-solving, and decision-making skills.
- Outstanding communication and interpersonal abilities.
- Solid understanding of financial management and budgeting processes.
PREFERRED SKILLS: - Familiarity with Agile methodologies and associated tools.
- Experience with customer relationship management (CRM) software.
- Exceptional organizational and multitasking abilities.
- Proven ability to excel in a fast-paced and dynamic environment.
The salary will be £ 39000 - £ 42000 DOE  |
