Reporting to the Sales Manager, you will be responsible for assisting Account Managers with building and maintaining long-term relationships with clients. Principally ensuring their satisfaction and loyalty whilst driving business growth. Playing a crucial role in fostering trust, ensuring customer satisfaction, and contributing to the overall success of the organisation.
The hours of work are 7.30am to 4.30pm Monday to Friday, with an unpaid 30-minute break. This is an office-based position.
Primary Responsibilities
Serving as the internal point of contact for key accounts alongside Account Managers, understanding their needs, and delivering tailored solutions.
Providing Job Status updates and editing/sending of work reports for clients.
Providing quotations for contract renewals, maintenance/repair works and new product installations.
Identifying opportunities to upsell or cross-sell products and services to achieve companywide revenue targets.
Working closely with Designated Account Managers and internal Teams in Sales, Marketing, and Operations, to align efforts and meet client expectations.
Meet team/individual performance goals such as MSI s.
Processing and managing of Purchase Orders from clients.
Creating/Updating of Clients Asset lists.
Sales Quotations Follow Up.
Attend regular Sales meetings.
Provide Clients with required documents and communication for site visits.
Potential to secure F2F appointments for External Sales Team to maximise Business Growth.
Requirements
Previous experience in a customer service and account management role, offering high levels of customer service and satisfaction.
Ability to prioritise work so that customer care is always provided in line with their needs
Ensuring that customer specific KPI s are managed and met
Be able to work as part of a team and individually
Be accountable for your own mandate.
Excellent communication skills, both written and verbal.
High level of proficiency in Outlook, Word, Excel, and Power Point.
Additional Information
Working for a 3 Generation Family Business with a number of the family working within the company
Bonus scheme available
Small office team of 10+ persons
On-site Parking
Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
