Location: Wednesdbury Salary: c 35,000.00 + benefits
Summary:
Supporting, developing and motivating a team of 5 to 6 telesales executives to deliver key objectives and KPIs to achieve a high level of customer service standards and maximise sales.
Key Responsibilities:
Managing a team to deliver sales revenue, conversion, quality and people related targets
Complete call and email quality checks within the team
Provide coaching and support to the team
Able to identify process improvements for efficiency, productivity and the customer experience.
Managing all aspects of small-scale projects
Experience:
A minimum of 2 years' experience in a fast-paced sales environment
Strong leadership and people skills with an excellent coaching ability
Track record of delivering targets and working towards KPIs
Knowledge of CRM operating packages
Ability to negotiate and influence at all levels
Able to resolve customer escalations and complex issues
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All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
