| Description: |
Our Client's are looking for an experienced Account Manager, with a passion for large format print and a talent for delivering exceptional customer service, to join our dynamic team. The successful candidate will play a pivotal role in supplying outstanding print solutions to our valued clients - displaying their expertise in site surveys, production processes and project management. As an Account Manager, you will be the key point of contact for our clients, managing projects from initial briefing through to installation. You will combine technical production knowledge with strong communication and organizational skills to ensure client needs are met, whilst maintaining the highest standards of quality and efficiency. Key Responsibilities - Manage client accounts, acting as their main point of contact throughout the project lifecycle.
- Conduct site surveys to assess installation requirements, ensure feasibility, and provide accurate project specifications.
- Work closely with the production and install teams to ensure client briefs are translated into high-quality deliverables, meeting deadlines and budget constraints.
- Provide technical advice to clients, offering solutions tailored to their needs.
- Prepare accurate and detailed project quotes.
- Co-ordinate installations, liaising with clients and installers to ensure seamless execution.
- Identify opportunities to upsell and cross-sell within existing accounts, while also driving new business growth.
- Maintain up-to-date knowledge of large format print processes, materials, and trends to deliver informed advice and innovative solutions.
- Use CRM systems to track projects, client interactions, and sales pipelines.
Essential Skills & Experience - Industry Expertise: Minimum of 2-3 years in a similar role within the large format print, signage, or graphics industry.
- Site Survey Experience: A proven ability to carry out site surveys, understanding structural, spatial, and logistical considerations.
- Production Knowledge: Strong understanding of large format printing processes, finishing techniques, and materials (e.g. ACM, Acrylic, Fabric, Foamex, and Vinyl).
- Project Management: Exceptional multitasking and organizational skills to manage multiple projects and deadlines effectively.
- Problem-Solving: A proactive approach to troubleshooting challenges and delivering client-focused solutions.
- Communication: Excellent verbal and written communication skills to build and maintain strong client relationships.
- Sales Acumen: A proven track record of meeting sales targets, growing accounts, and identifying new opportunities.
- Technical Skills: Proficiency using Management Information Systems and the Microsoft Office Suite.
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