Senior Account Manager

Senior Account Manager

Salary: 45k - 50k

Location: Outskirts of Crawley

Benefits: Flexible start/finish times, Free Gym Membership, Health and Wellbeing Programs, Discounts at 100s of retailers and hospitality venues, Health Cash Back Plan

Are you experienced in retail account management and ready to take your next step? If this sounds like you, we want to hear from you!

As a Senior Account Manager, you'll play a pivotal role in our success, managing a small team and implementing change to improve business performance. This is a hands-on role where your expertise will directly impact our client's growth.

Why Join them?

• No sales targets - focus on building strong client relationships in a collaborative and supportive environment
• Comprehensive benefits package to support your work-life balance and personal wellbeing

The Company:

Our client is an award-winning, rapidly growing manufacturing business known for its commitment to quality and innovation. As they continue to expand, they're looking to add talented individuals to their team.

Key Responsibilities:

• Drive improvements in policies and processes to streamline team performance
• Manage customer accounts with personalised communication and attention to detail
• Work closely with in house Design, Buying and NPD teams to ensure customer needs are met
• Working with globally recognised brands
• Oversee order processes, ensuring deadlines are met and standards maintained
• Delegate tasks effectively while supporting your team in day-to-day activities
• Collaborate with Sales Coordinators to streamline documentation and ensure accurate quotes
• Proactively address urgent queries and align customer strategies with Key Account Managers
• Monitor product quality and resolve issues where needed
• Manage global supplier relations to ensure critical path management of customer orders

About You:

• Proven experience in retail account management, ideally within FMCG
• Team management expertise and the ability to juggle multiple projects
• Exceptional communication skills to build lasting relationships with clients and teams
• A customer-centric mindset and strong problem-solving abilities
• Proficiency in MS Office and CRM/order management tools
• Full UK driver's license and your own vehicle (due to location)
• Experience in change management or process implementation (advantageous)

Salary: 45k - 50k

Refer a friend and earn a retail voucher worth up to 500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.