B2C Lead Conversion Partner

Overview

This role is working in the consumer sales team managing inbound leads from consumers and internal customers. The aim is to convert interest in surveys to a survey booked by understanding the needs of the consumer and the benefits of our product range. The individual will develop a clear understanding of our product USP s and will become an e.surv brand ambassador.

You ll spend 80% of your time on the phone, following up warm leads and managing pipelines to convert leads into sales. You will collaborate with our Business Development colleagues to ensure they are updated on lead outcomes, owning the lead from introduction to close. It s a high paced role and requires someone to have strong prioritisation skills and a desire to succeed.

Customers are the most important part of our business and as a member of the sales team, you will need the passion to deliver excellent service to embody our vision: We put our customers and their needs first, we take an honest approach to business, we listen, learn and find better ways to make a difference.

The Role

• Manage enquires and advise the best product fit to the consumer.
• Answer consumer messages by phone and email.
• Provide accurate and appropriate information to the consumer with a follow up and agreed action.
• Manage daily inbound leads within the CRM workflow to meet agreed SLA s. Keeping all data up to date.
• Confidence to work individually whilst playing an active role in both your team and the account management team.
• Ability to communicate with a diverse wide range of customers and be able to show empathy when required.
• Able to work in a fast-paced, high-pressure environment.
• Develop a sales workflow strategy which ensures you are effective and time efficient.
• Ensure client expectations are met and deliver exceptional customer service in-line with company values.
• Grow industry awareness by joining relevant forums and setting industry news alerts

Reward & Benefits

• OTE of upto £35,000
• Fully remote working
• Career progression opportunities
• Holiday Purchase Scheme
• Share schemes (SAYE & BAYE)
• Enhanced maternity and paternity
• HSF, subsidised health fund
• Private healthcare, Critical illness cover and Health assessments via salary sacrifice
• Life assurance
• Wellbeing support - subsidised gym membership - cycle to work scheme - health assured employee assistance scheme
• Dental insurance - subsidised
• Discounted mortgage advice, estate agency fees and home surveys
• Cycle to work scheme
• Charitable giving scheme

About us

The UK s number one residential surveying brand, e.surv Chartered Surveyors and Walker Fraser Steele have been providing property risk expertise and residential surveying services for over 35 years. We are the trusted partner for a variety of stakeholders ranging from high street mortgage lenders and building society s to national landlords and equity release brands.

Apply

If you feel you match our requirements and are looking for your next career chapter, or for a confidential discussion on the full details of this role please contact Alka Tarafdar alternatively apply with your CV and covering letter for a quick response.

We're part of the LSL Property Services Group PLC, which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. LSL Property Services are dedicated to protecting your data - our Recruitment Private notice can be viewed HERE.

PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.