Customer Solutions Specialist

Customer Solutions Specialist

Birmingham, UK

Monday to Friday 37.5 hours per week

25,000 DOE + 10,000 bonus + benefits

Do you have strong customer service skills and are looking to join a close-knit team? Are you organised and efficient?

Do you have a drive towards target achievement?

If so, this could be the perfect role for you! You will be working for an established company with clear lines of progression.

What will you be doing?

• Placing outbound calls
• Upselling our internal range of exclusive products and services
• Manage & build strong customer relationships while personalising your approach based on the customer's specific business needs
• Analyse customer accounts and provide accurate information
• Maintain accurate/detailed records of customer interactions via CRM system.
• Provide a knowledgeable, positive customer experience
• Ensure customer orders are dealt with correctly and efficiently
• Work as part of a sales and support team, sharing ideas, knowledge and resources

What will you ideally bring to the role?

• Excellent customer service skills
• Preferably a background in targeted sales and/or outbound calling (1 years' experience)
• Proficient user of Microsoft Office (Word, Excel, Outlook)
• Excellent written, numerical, and verbal communication skills
• Self-motivated/upbeat individual with the drive to exceed expectations
• Computer literate and able to pick up inhouse CRM Systems

Why should I apply?

This is a fantastic chance to work a part of one of the fastest-growing international distribution and outsourcing groups who offer career development and advancement opportunities.

Don't miss out on this exciting opportunity to be part of a company that is making a difference and with big plans for the future. Apply now to take the next step in your career!

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit (url removed)