| Description: |
Territory Manager Mission: Change the lives of adult smokers by promoting IQOS, a reduced-risk heated tobacco product. Lead a team of 5-10 Field Sales Executives (FSEs) to drive sales and awareness within a controlled environment. Role Overview: As a Territory Manager, you ll manage, coach, and motivate your sales team, ensuring high performance and delivering exceptional customer experiences. This field-based role requires strong communication, leadership skills, and a commitment to helping your team succeed. Key Responsibilities: Performance Management - Plan and submit weekly schedules to ensure team efficiency.
- Monitor and drive regional targets and sales averages.
- Identify underperformance causes and implement improvement plans.
- Track daily performance and address concerns promptly.
- Minimize absenteeism by addressing issues quickly.
Quality & Retention - Champion exceptional customer experiences and balanced sales quality.
- Ensure the value proposition is clearly communicated by your team.
- Maintain high standards through mystery shop results and customer journey checks.
People Management - Lead by example in all aspects of the FSE role (pitching, selling, coaching).
- Deliver impactful sales training and develop team sales techniques.
- Onboard new starters with tailored performance plans.
- Build team morale, encourage healthy competition, and celebrate successes.
- Manage team equipment, ensuring readiness and accuracy.
Relationship Building - Build trust with FSEs, retailers, and field teams.
- Bridge communication between head office and frontline staff.
- Address morale-impacting issues proactively.
Data & Reporting - Submit accurate daily reports on time.
- Master reporting systems to analyze regional data and trends.
- Provide high-level training on reporting platforms to your team.
Issue Escalation - Act as the first point of contact for team queries, resolving or escalating issues efficiently.
- Troubleshoot effectively before involving senior stakeholders.
Requirements: - Valid driver s license and access to a car.
- 2+ years of sales experience, with 1+ year in sales management.
- Proven ability to achieve targets and foster relationships.
- Strong work ethic, communication, and organizational skills.
- Full-time availability (8 hours/day, 5 days/week).
What s in It for You? - Competitive bonus structure.
- Corporate expense card for business costs.
- Paid five-day training covering company, product, systems, and role expectations.
- Pension scheme.
Please note - A full job spec can be sent on request  |
