Here at Peopleforce Recruitment we are hiring for a Sales Service Specialist, working for a Global Leader within the Healthcare industry, at their head office in Maidenhead. As a Sales Service Specialist you will be required to deal with incoming queries from salespeople and customers, through receipt of either telephoned, emailed or faxed product orders.
We are looking for someone who has previous working experience in a fast paced, demanding environment. Having experience within leading and participating in team meetings and projects is also key to the success of this role.
Main Accountabilities
Respond to inquiries from internal and external customers regarding deliveries, invoice pricing, product availability, and orders via phone or email
Track and accomplish team objectives on a quarterly timeline
Organize and actively participate in team meetings and collaborative projects
Support team members with challenging issues, coordinating with colleagues in Maidenhead, Germany, and Ireland
Build a deep understanding of key customer concerns by accompanying sales or engineering visits and serving as the primary contact for high-profile clients
Take responsibility for high-priority tasks such as managing specific product or division orders, analysing data, and sharing important insights with the team
Collaborate with staff in Germany and liaise with local couriers to resolve logistics issues, thoroughly investigating and implementing solutions to prevent recurring errors
Ensure all tasks comply with quality system standards and guidelines
Requirements
GCSE or equivalent in Mathematics
Previous experience working within a team, contributing to team projects with proven influence and involvement
Understanding of UK order invoicing processes
Able to communicate effectively with a range of peers and colleagues
Experience working with different software packages including electronic reporting tools
Experience using SAP
Apply now or reach out to Maisy at Peopleforce Recruitment with any questions.
