In this role you will have the exciting opportunity to lead and manage a team of Junior Brokers (Lending Managers).
Your focus will be on providing guidance, training, and support to your team members as they develop the skills and expertise required to excel in their positions.
Your leadrship will play a crucial role in delivering exceptional customer outcomes whilst maintaining high compliance scores.
Day to Day Includes:
Team Leadership: Provide strong leadership to the team, setting clear expectations and performance goals.
Sales Performance: Monitor individual and team performance, ensuring that sales targets and KPI's are consistently met or exceeded.
Coaching and Training: Conduct regular coaching sessions and training to enhance the skills and product knowledge of team members.
Performance Evaluation: Evaluate the performance of team members, providing feedback and implementing actions as needed.
Reporting: Prepare and present regular reports on team performance, sales metrics, and progress toward goals.
Customer Service: Ensure that the team provides exceptional customer service and resolves customer enquiries and issues promtly.
Team Motivation: Create a positive and motivating work environment to boost team morale and engagement.
Process Improvement: Identify areas for process improvement and implement changes to enhance team efficiency and effectiveness.
About You:
12+ months of team leadership experience, showcasing strong leadership skills.
Knowledge of unsecured finance products, including personal loans, credit cards, and consumer lending options.
Expertise in underwriting processes, focusing on creditworthiness, debt-to-income ratios, and risk evaluation for unsecured loans.
Proficient with diverse financial products, understanding their benefits, risks, and target markets.
Strong regulatory and compliance knowledge in unsecured lending, ensuring adherence to legal framework.
Target-driven, consistently exceeding sales goals and identifying growth opportunities.
Consulatative sales approach, skilled in understanding customer needs and providing tailored solutions.
Excellent communication skills across verbal, written, and listening formats.
Skilled in building rapport with individuals from diverse backgrounds.
Diplomatic and empathetic in handling challenging customer interactions.
Proactive and committed to learning and development.
Resilient, able to thrive under pressure and maintain high-quality performance in fast-paced environments.
