Internal Sales Executive

INTERNAL SALES EXECUTIVE

COMPANY OVERVIEW

Our clients UK operation was formed in the 1940's and their European operation was launched in the 1960's, providing climate solutions to the commercial and industrial sectors.

Due to growth in the business, they are looking for a Internal Sales Executive to work from the UK Head Quarters in Warwickshire.

Our client specialises in the installation and bespoke design of HVAC systems and solutions. Their skilled team of experts delivers top-notch climate control and refrigeration solutions, along with exceptional service and support. Their commitment to environmental sustainability drives us to provide the most effective solutions for both your business and the planet.

Thanks to continued success the company are looking to expand and strengthen their sales team.

JOB PURPOSE

Helps manage a portfolio of accounts and is responsible for retention and growth of pre-selected product ranges. Function as part of the sales administration team ensuring all sales administration tasks are up to date.

JOB SPECIFICATION

Provides back office technical and commercial support to Key Account Managers, Regional and Sector Sales colleagues.

Co-ordinates customer projects and product requirements from enquiry to delivery

Works closely with the Key Account Managers, Regional Sales Executives and Sector Sales Executives

Solves simple technical queries from customers or installers

Supports the development of concepts by liaising with the Factory and sales colleagues

Communicates effectively with the factories and external suppliers to manufacture or source the customer s requirements

Completes actions from key account and departmental meetings

Provides the first point of contact for new customers over the phone to understand the enquiry and take relevant action as appropriate

Helps customers select the right product on the phone by explaining the features and benefits

Converts enquiries from new customers into sales Develops a good level of product knowledge Ensures 100% customer satisfaction

Manages assigned clients and is responsible for retention and growth of the re-selected accounts. May have a sales budget to achieve.

Provides logistics information for customers. Tracks orders and confirms when products will arrive. Charges freight costs to customers.

Produces quotations and follows up on quotations

Maintains and updates the CRM and other systems

Visit suppliers and customers when required

Makes arrangements for trade shows and arranges promotional materials as required

Any other duties or responsibilities that may reasonably be required from time to time.

THE PERSON:

• Ability to prioritise, manage a high level of workload and work under pressure
• Highly organised
• Ability to continuously learn new technical aspects of products
• Structured working
• Proactive and self-motivated with an outgoing personality
• Effective customer service skills, sales driven and able to build relationships
• Ability to influence senior colleagues
• Problem solving ability
• Complaint handling by effectively by taking the heat out of a situation, understanding the facts and finding an appropriate solution
• Highly effective communication skills including the ability to communicate technical concepts to customers in a way that is easy to understand
• Commitment to completing the job
• Effective questioning skills to understand customer needs and ability to close a sale
• Consideration and supporting other team members
• Empathy

Enthusiasm for the role and able to have fun at work

QUALIFICATIONS / EXPERIENCE

• A technical degree is preferred or a commercial degree with technical experience.
• Experience in a similar technical internal sales role is essential
• Project management experience
• Commercial acumen
• Knowledge of the specification/tender process and HVAC or Engineering markets would be advantageous.
• A good level of IT skills including knowledge of CRM systems

SALARY/BENEFITS

Salary- £30k + Bonus

Healthcare plan

Progression Opportunities

25 Days Holiday

Increased Pension

Please call Emma on (phone number removed)for more information and email a copy of your CV to prompt a call back.