About Us: Chapman Tate Associates is proud to partner with a dynamic and forward-thinking Managed Service Provider (MSP) based in Dudley. Our client is renowned for delivering top-notch IT solutions and services to a diverse range of businesses. We are currently seeking a motivated and customer-focused Desk-Based Account Manager to join their growing team.
Role Overview: As a Desk-Based Account Manager, you will play a crucial role in maintaining and nurturing client relationships. You will be the primary point of contact for clients, ensuring their needs are met and providing exceptional service. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.
Key Responsibilities:
Manage and develop a portfolio of client accounts.
Act as the main point of contact for clients, addressing their queries and concerns promptly.
Identify opportunities to upsell and cross-sell services to existing clients.
Collaborate with internal teams to ensure seamless service delivery.
Prepare and present regular reports on account performance.
Maintain accurate records of client interactions and transactions.
Requirements:
Proven experience in account management or a similar customer-facing role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Proficiency in using CRM software and Microsoft Office Suite.
A proactive and results-driven approach.
Benefits:
Competitive salary up to 35,000 per annum.
Opportunities for professional growth and development.
