Telephone Sales Representative (BDR)

About us:

Founded in 2020, Nsibandze Outsourcing ( NOS ) is a disruptive CX business on a mission to ignite opportunity for businesses in the commercial real estate vertical through telemarketing, market intelligence, data analysis and business consulting. Based in the UK and South Africa we deliver our innovative solutions for clients across the United Kingdom, North America and the EMEA region.

Since 2021 we ve helped our clients to secure over £23 Million in revenue with a further sales pipeline in excess of £1.7 Billion. As a fast growing start up we re big on culture and we define NOStronauts as those who sweat the small stuff, aren t afraid to roll their sleeves up, obsess over client satisfaction, love helping others and are continuously looking to grow as a professional

Role Description:

Location: 77 Marsh Wall, Canary Wharf, London

Salary: £28,000 - £35,000 (Subject to experience)

Commission: Uncapped (OTE £43K - £50K)

Business hours: 08:30-17:00

Working days: Monday-Friday

Reporting to the Client Relations Associate Director, in this role you will be responsible for managing and the delivery of telemarketing campaigns for our existing clients. Within this role you will have full responsibility for the services delivered to set client(s). You will be given a full understanding of our clients expectations to ensure that our solutions are delivered on schedule and to our client's satisfaction. You will integrate seamlessly and have direct contact with clients while adhering to our values and operating procedures

Key Responsbilities:

• Ensure the delivery of our contracted services to the client you are responsible for without compromising on quality.
• Undertake effective account and client relationship management by nurturing a strong working relationship with key client contacts, decision makers and influencers.
• Having a deep understanding of the client s priorities, strategies, and organisation to ensure NOS can add value across the client s broader organisation.
• Participate and/or lead client review meetings.
• Work with the Account Manager to put together an account development plan for each client.
• Provide accurate weekly and monthly reporting both internally and to your respective client.
• Population of data on internal CRM to record daily individual and client progress.
• Ensure compliance with statutory and operational policies

About you:

• A good listener, with the ability engage and ask the right questions.
• You have the ability to prioritise your workload and to multi-task.
• You re a natural communicator with great interpersonal skills.
• A good negotiator.
• A storyteller with an engaging personality. Fearless attitude.
• You love contributing and working in diverse team.
• A diligent professional who s obsessed with customer satisfaction.
• Ambitious and self-motivated, with a desire to learn, develop, and progress.
• A hungry, self-starter who thrives in a fast-paced start-up environment.
• Great written and spoken English.

Ideal experience:

• Outbound/Inbounde telesales experience is a MUST.
• Understanding of B2B sales or client management is advantageous, however, not a must.
• Knowledge of the commercial real estate is advantageous, however, not a must.
• Experience of managing SLAs / KPIs. Experience using CRM systems.
• Experience using MS Office suite - particularly Outlook

Nsibandze Outsourcing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity/expression, national origin, or any other characteristic protected under law.