Account Manager

Clear Voice are currently looking for an Account Manager to join their Sales and Marketing team. There are currently two positions available: one on a permanent contract and one on a 12- month maternity cover contract In return, you will receive a competitive salary of £35,000 per annum.

About us:

Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face to face appointments and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking.

The Account Manager role:

This is a client facing role and you will be responsible for owning day-to-day client relationships ensuring client retention, client satisfaction and ultimately revenue growth. You will continually seek out opportunities for ways of driving new business. As the Account Manager you will oversee your own portfolio of clients, acting as the first point of contact and providing support where needed. The Account Manager will proactively build long-term relationships with our customers through regular calls and review meetings, client visits and presentations to ensure customer retention.

If you are an excellent communicator with the ability to build and maintain strong stakeholder relationships and are looking for an exciting role that makes a difference, we d love to hear from you!

Key responsibilities of our Account Manager:

• Support the Sales Managers with the onboarding of new customers.
• Facilitate expert advice and guidance to our clients on the services we provide and how to make the most of our services.
• Lead point of contact for your assigned customers including sales, operational support, contract renewals, customer complaints, non-conformance, and improvement.
• Build and nurture relationships with assigned customers to ensure revenue and retention targets are achieved and customer satisfaction.
• Build lasting relationships with clients to understand their needs and recommend the most suitable products/ services or solutions to improve satisfaction and grow revenue.
• Manage contract renewal dates, negotiate prices, and contact renewal agreements with clients in good time before the expiry of contracts.
• Conduct market and competitor research.
• Research prospective and existing clients for a better understanding of their requirements, product offerings, target markets etc.

Skills and experience we are looking for in our Account Manager:

• Significant account management experience
• Demonstrable experience developing business through cross-selling and upselling
• Excellent problem-solving skills
• Previous account management experience within the Language Services industry

These are some of the benefits we offer:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.

Closing Date: 2 December 2024

If you are interested in becoming our new Account Manager, please click 'APPLY' today. We look forward to hearing from you!