Assistant Branch Manager - Builders Merchants

About Our Client: Our esteemed client, one of the UK's foremost independent timber and building supplies merchants with a strong presence in the South East, is seeking an Assistant Manager to join their dynamic team. This exciting opportunity arises due to an internal promotion within their top-performing branch.

Position Overview: As an Assistant Manager, you will play a pivotal role in supporting the daily operations of the branch when the Branch Manager is absent. Your responsibilities encompass managing staff, handling administrative tasks, and delivering exceptional service to trade and retail customers, with a primary focus on converting customer inquiries into sales.

Principal Duties and Responsibilities:

• Leadership: Motivate and lead internal staff to achieve excellence.
• Branch Management: Step in for the Branch Manager when needed, ensuring the seamless operation of the branch.
• Customer Engagement: Respond to incoming calls and provide face-to-face support at the trade counter.
• Sales Success: Turn initial customer inquiries into sales, generate and send quotes, and expertly manage the customer relationship management (CRM) system, proactively pursuing warm leads and opportunities.
• Technical Expertise: Offer technical advice, support, and outstanding after-sales service to customers.
• Customer Growth: Identify opportunities to boost annual spending from existing customers, nurturing strong and lasting trade relationships.
• Administrative Efficiency: Manage daily administrative tasks, including staff rotas.

Candidate Requirements: Our client thrives in a dynamic, entrepreneurial environment and is looking for individuals who possess both the skills and the ambition to grow with their business. The ideal candidate should:

• Have prior experience in a builders merchants environment and a deep understanding of trade and retail customer needs.
• Exhibit strong operational and sales skills, with a determination to succeed and a self-driven approach.
• Possess excellent product knowledge, warm management style, and the ability to forge lasting customer relationships.
• Demonstrate IT proficiency, with the capacity to swiftly adapt to new systems and enter data accurately.

Benefits:

• Competitive Salary: Our client offers a competitive annual salary of up to c 50,000 (dependent on experience), rewarding your valuable contributions.
• Usual Benefits: In addition to the salary, you will receive typical benefits such as healthcare, pension, and paid time off, ensuring your well-being and work-life balance.

Apply Now: If you're excited about this opportunity to work with our esteemed client and play a crucial role in the success and growth of their top-performing branch, we invite you to apply immediately. We look forward to meeting you and witnessing your potential to make a difference.

Join our client in building a brighter future together!