Customer Account Manager

Customer Account Manager - Utilities Salary: 28,000 - 30,000

Based in Park Royal / Acton, West London

Office based role- To start ASAP

A well-established Commercial Utilities company in West London is looking for a Customer Account Manager to join its busy team. In this role, you will manage a portfolio of clients, developing relationships and ensuring their ongoing satisfaction. Looking for candidates with a background in customer service or account management; must be within the utilities sector.

Duties include:

• Manage the commercial relationship with existing Agents
• Calculating quotations for gas & liaising with agents and customers
• Building long term relationships with agents
• Entering account information
• Arranging site visits for meter related queries and gas emergency
• Answering the telephone and resolving customers queries, also by email
• Perform other administrative duties as assigned to support other Account Managers

Key skills and experience:

• Previous Account Management/Customer/Admin experience in Utilities industry
• Proficient in Microsoft Office including Microsoft Excel a must.
• Graduate educated preferred.
• Excellent verbal and written communication skills.
• Quick to learn new software and adaptable to changing roles and responsibilities.
• Must be within easy commuting distance to Acton/Park Royal.

Benefits:

• Pension contribution - 3% of basic from the company
• Free Parking
• Holidays 20 + bank holidays
• Small gym downstairs
• Up to a 10% bonus annual bonus based on own performance.
• Yearly salary reviews

Have you worked in the utilities industry and have the relevant skills and experience? Apply now, interviews happening ASAP

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.