We are proud to be working with a leading insurance provider who are looking to grow their Sales team.
As an experienced Sales Executive you will conduct professional inbound and outbound communication with clients, offering new and renewable products. All data is warm and will either be an expiring customer or a customer that has opted in to being contacted.
Key responsibilities:
Proactively renew existing policies in line with their renewal dates.
Responsible for making high volumes of outbound calls.
Increase customer loyalty
Find creative solutions to problems
Answer telephone calls from potential customers who have been solicited through advertisements
Understand compliance and consequences
Providing excellent and friendly customer service
Maintain the relevant diary systems to ensure and manage customer contact times
Record names, addresses, purchases, and reactions of prospects contacted
Adjust sales scripts to better target the needs and interests of customers
Telephone, email or write letters to respond to correspondence from customers or to follow up initial sales contacts
Provide additional support and day to day account management to allocated customers
Ensure product explanation is accurate and full
Inform customers of full closing statements
Liaise with other departments to resolve customer queries and assist with retention of business
Other reasonable duties as required.
Regulatory Conduct Requirements
In addition to the responsibilities outlined, this role is subject to the following Conduct Rules which are applied to individuals in firms authorised by the Financial Conduct Authority.
Skills & Competencies:
Comfortable conversing with happy, unaware and disgruntled customers.
Ability to self-manage/motivate.
Attention to detail.
Receive feedback in a positive manner and demonstrate positive attitude at all times.
Ability to multi-task, work under time and completion deadlines.
Personal attributes:
As a confident self-starter, you will have the ability to build effective relationships, positively influencing colleagues and clients to become a trusted advisor and valued team member.
With drive and determination to achieve goals, you will have a demonstrable track record of sales target overachievement in B2C sales.
Knowledge & Experience:
Experience in a FCA regulated environment is preferred but not essential
Sales experience is not essential and in fact the only real must is hard work and professionalism as full training will be provided
Good understanding of voice/soft skill
Excellent Word and Excel skills
The Package
Basic salary £25,000 plus commission (realistic £35,000 OTE, uncapped).
You would be working Monday to Fridays only (no weekends or bank holidays), 35 hours per week on a rotating shift pattern of 9am to 5pm one week and 11am to 7pm (12pm 8pm on Tuesday) the next.
If this sounds like you, then we would love to hear from you please call (phone number removed) or email your CV to (url removed) or (url removed)
