Parkwood Leisure, a leading operator of publicly-owned leisure facilities in the UK, has over 20 years of experience managing a broad portfolio of centres. Committed to delivering exceptional services, we prioritise community engagement and strive to make a positive impact by fostering healthier, happier lifestyles. Our reputation for outstanding health and safety standards and staff support sets us apart as an employer of choice in the leisure management industry. Role Overview: The Sales Manager role is crucial to our company's continued success. This position provides an exceptional career opportunity, allowing the post holder to build valuable customer relationships and contribute to expanding our membership and engagement in leisure services. The role is both challenging and rewarding, offering a pathway to a dynamic career in leisure management within one of the UK's top-growing companies in the sector. Primary Objectives:
Ensure strict adherence to all Health & Safety procedures.
Deliver and uphold high standards of customer service, motivating team members and engaging the community through effective communication and sales initiatives.
Take full responsibility for the sales operations within the facility.
Drive growth in the centre's membership base through innovative sales strategies.
Successfully implement and support our Activity for Health Scheme, aligning with the centre's health goals.
Key Responsibilities:
Operational Management: Oversee daily facility operations, working on a shift rota to ensure the centre functions smoothly and meets safety and quality standards.
Financial Oversight: Achieve financial targets by implementing sound financial practices and continuously monitoring cost-effectiveness.
Sales and Marketing: Create and execute strategies to increase participation in courses and activities, including the production of monthly performance reports and development of new activity offerings.
Promotional Initiatives: Support the marketing and publicity of events and services, developing and distributing promotional materials to drive customer engagement.
Staff Management: Ensure adequate staffing levels to meet customer demand and support high service standards. Develop and deliver staff training to maintain a skilled and motivated team.
Facility Management: Ensure all facilities and equipment are maintained to high standards of cleanliness, comfort, and safety, coordinating maintenance as needed.
Quality Control: Contribute to the management of the centre's quality assurance systems and provide input on areas for improvement.
Additional Duties:
Act as a Duty Manager on a shift basis, ensuring the centre is fully staffed and operational at all times.
Assist the Centre Manager in achieving business objectives by undertaking additional responsibilities as needed.
Candidate Profile: Qualifications:
Flexible, reliable, and a strong team player.
Ideally, possess REPS Level 2 or an equivalent qualification, with a willingness to work flexible hours, including evenings and weekends.
Personal Attributes:
Ability to gain respect and trust from clients, team members, and the wider community.
Strong relationship-building skills, with the capacity to communicate effectively across different levels of the organisation.
Commitment to customer satisfaction, with a proactive approach to meeting client needs.
Willingness to perform additional duties and work across multiple locations when required.
A commitment to employee development and the ability to conduct effective training sessions.
If you are passionate about sales and have a proven track record in customer service and team management, we encourage you to apply for this dynamic role.
