Key Account Manager: West Lothian

Are you a dynamic professional with a passion for driving customer success? Our client is actively seeking a Key Account Manager to become an integral part of their Customer Operations Team. This pivotal role places you at the heart of strategic customer account management, serving as the primary liaison and fostering long-term, successful partnerships.

Role Overview

As a Key Account Manager, you will be entrusted with the business relationships that our sales team has meticulously developed. Your mission is to manage and nurture these accounts, ensuring that our high standards of service are not just met, but exceeded.

Key Responsibilities

Logistical Solutions Management:

- Craft and oversee bespoke solutions tailored to each customer's unique needs.

- Work collaboratively with team members to meet and surpass all performance indicators.

Orderbook Management:

- Manage the daily operations of customer orderbooks with precision.

- Aim for and consistently achieve a 99% On-Time Delivery rate.

Operational Duties:

- Address complaints and manage the day-to-day needs of key accounts.

- Act as the first point of contact, providing exceptional communication and support.

Sales Support:

- Support the sales team in identifying and capitalizing on business development opportunities.

- Contribute to meeting and exceeding financial targets.

What We Offer

Innovative Environment: Join a team that champions creativity and innovation within a familial atmosphere.

Career Growth: We provide ample opportunities for professional development and career progression.

Impactful Work: Play a vital role in guaranteeing customer satisfaction and operational excellence.

Competitive Compensation: Receive a remuneration package that reflects your valuable contribution.

Qualifications

- A proven track record in account management or a related field.

- Exceptional communication and interpersonal skills.

- The ability to juggle multiple tasks and adhere to strict deadlines.

Apply Now!

Are you ready to elevate your career? Seize this opportunity to join a stellar team and make a meaningful impact on our customer operations. Apply today and step into a role where your efforts are recognized and rewarded.

This role is not just a job; it's a career path that offers growth, challenge, and the chance to be part of something bigger. If you have the skills and the drive, our client has the platform to help you shine. We look forward to receiving your application and discussing how you can contribute to our continued success.