Recruiting now
| Posted: | 07/11/24 | |
| Recruiter: | Score Associates | |
| Reference: | 2846381235 | |
| Type: | Permanent | |
| Industry: | Construction, Financial | |
| Salary: | £28,000 Annual DOE plus bonus | |
| Location: | Bristol | |
| Description: | Customer Consultant About the Opportunity Are you passionate about building meaningful relationships with customers and colleagues? If so, we have an exciting opportunity for you to join our team as a Customer Consultant. In this role, you'll be the first point of contact for our customers, understanding their needs and guiding them to the appropriate team or resource. If you have a background in customer service, a compassionate approach, and a commitment to doing the right thing for customers, this could be the perfect opportunity for you to make a difference. Key Responsibilities Customer Engagement: Build rapport quickly and make excellent first impressions, ensuring that customers feel valued and understood. Needs Identification: Engage with customers to briefly understand their needs and direct them to the appropriate person or team for further assistance. Customer Support: Assist both new and existing customers with their financial and service needs through various channels, ensuring an exceptional customer experience. Attention to Detail: Accurately process calls and information, adhering to internal and external rules, procedures, scripts, and regulatory requirements. Communication: Be an easy and confident communicator with a genuine desire to help customers. Achievement of Goals: Contribute to the business's objectives by meeting your own KPIs and helping customers get the protection they need. Proactivity and Organisation: Manage your workload efficiently, staying proactive and organized in your approach. Team Influence: Positively influence colleagues by demonstrating our core values and behaviors, and be open to receiving feedback and suggestions for improvement. Knowledge Sharing: Empower others by sharing your skills and knowledge with the team. What You ll Need
Salary: £28,000 - plus annual bonus Location: Bristol Harborside Hours: Full-time, 40 hours per week (Monday-Thursday 9:45am-7pm, Friday 9:45am-6pm) NO WEEKEND WORK Work Arrangement: Hybrid - Spend at least two days per week or 40% of your time in our Bristol office. Scheduling will be coordinated with your Line Manager. Benefits You ll Enjoy Pension Contribution: Up to 15% Performance Bonuses: Annual, based on performance Share Schemes: Participation, including complimentary shares Lifestyle Benefits: Discounts on shopping and more Holidays: 22 days, plus bank holidays Wellbeing & Parental Leave: Access to a range of wellbeing initiatives and generous parental leave policies | |