Sales Coordinator (Parts)

• Provide best in class service for a seamless transaction, ensuring that you deliver an excellent customer experience that earns loyalty.

• Engage with customers, understand customer needs, and successfully identify the right route for the call to take.

• Actively support customers to find Finning parts and services.

• Discuss promotions with customers and ensure warm leads are followed up.

Benefits:
In addition to a competitive salary, 25 days holiday, life insurance, up to 7% pension, and access to the company's share scheme, you will benefit from:

• Enhanced maternity and paternity packages

• Health Cash Plan

• Family-friendly policies to support working parents

• Support from a team of 40+ Mental Health first-aiders

• Career growth and development opportunities.

• Employee wellbeing solutions

• Electric car scheme (UK)

• The opportunity to support your charity of choice via Give As You Earn

• Length of service or recognition awards

Knowledge, Skills and Experience:

• Customer service and relationship building skills

• Knowledge of or an interest in mechanical components and functionality (Caterpillar Knowledge desirable)

• Previous call handling experience, but not essential

• Ability to record accurate data

• IT skills, good ability with Microsoft packages

Education & Experience:

• Customer service experience

• Educated to GCSE standard

• Understanding of the Engineering and Power Industry

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.