Primary Servicing Account Manager

Job Title: Primary Servicing Account Manager

Location: Watford

Salary: Between 26,000 - 32,000 depending on experience

Hours: Monday to Friday 9 am to 5:30 pm

Benefits:

• Private Medical Healthcare through Vitality
• Dental Scheme
• Additional half-day annual leave on your Birthday
• Annual leave purchase scheme
• Pension Scheme
• Perk box
• Free eye tests
• Christmas and Summer Social Events
• Top Performers Dinner each quarter
• Fresh fruit in the office
• 23 days holiday plus public and bank holidays

About our Client:

Our esteemed client is a distinguished specialist lender, renowned as one of Europe's most rapidly advancing leaders in property finance and specialised lending. With a results-driven mindset, they consistently strive to exceed expectations and deliver outcomes that go above and beyond with the customer always in mind.

Demonstrating their commitment to fostering a vibrant work environment, they have made substantial investments in their office space, ensuring it serves as an optimal setting for their dedicated staff to not only work but also thrive. They have a sun terrace with a pergola and seating, an atrium breakout space, a coffee point, 72 new cycle storage points and changing facilities.

This forward-thinking company has expanded its Learning and Development function. This expansion shows their dedication to enhancing the skill sets of their valued team members. The commitment to supporting their employees' educational pursuits is evident in their generous backing of CeMap study.

Beyond professional development, they actively promote a positive workspace by organising regular social events and embracing dress-down Fridays.

About the Role:

In this role, you'll interact directly with customers, gather important information, and work to negotiate tailored payment plans or alternative forbearance options that meet their needs. If you're looking to make an impact and thrive in a customer-focused environment, this opportunity is for you! As part of the mortgage servicing team, you will manage all aspects of managing the servicing portfolio across all product lines. (residential buy-to-let and second-charge lending) You will interact with customers, gather information, and negotiate suitable payment plans or alternative forbearance options

Responsibilities:

• Manage calls, posts and emails within SLAs
• Check new account uploads
• Submit Bacs files and action any unpaid direct debits or payments
• Deal with cash allocation, ensuring funds are applied to the appropriate account
• Deal with servicing team banking including card/cash allocation, redemption, part settlement etc
• Scan title updates to files
• Action and apply redemptions and capital reduction funds to loans to redemption/completion
• Action all deeds of postponement, and easement requests to completion
• Dealing with E-DS1 uploads, payment holiday overpayments exit and refunds - credit arrears report
• Deal with solicitors missing title registration
• Deal with CRA returns (CAIS)
• Check and action accounts in credit at month-end
• Action the monthly consolidation refunds from the finance team
• Deal with any exceptions between Phoebus and Fusion
• Action on any Bank of England base rate changes or complaints
• Take calls from third parties to assist with the administration of their loans or queries

Experience required:

• Previous customer service, primary servicing or arrears experience in the lending sector
• Well organised
• Able to work under pressure
• Good telephone skills and attention to detail

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.

• Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.

• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.

• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.

• Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.

• Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.

• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.

• Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.

• Referral Programs: Spread the word and be rewarded.

For more information regarding the role of Primary Servicing Account Manager please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

SS6395