Client Engagement Executive

The Purpose of your role

The purpose of a Client Engagement Executive is to build and maintain strong, long-termrelationships with clients by serving as their primary point of contact, ensuring their needs are met, and maximizing their satisfaction with the company's products or services.

Key Responsibilities

• Maximise customer retention in line with business plan target.
• Build and rebuild customer relationships.
• Work through outstanding issues and queries to resolution at pace.
• Measure of success includes termination request or contractual position request cases closed (customer is retained).
• Communicate customer needs and demands to wider business and ensures needs are met and responded to or challenged.
• Work with multiple customers concurrently.
• Accurately manage & maintain CRM system and all customer records.
• Ensure all customer interactions; emails, telephone calls, off-line enquiries, meetings are recorded in Salesforce and if appropriate a case is logged, assigned and closed promptly and efficiently.
• Collect data about business trends.? Ensure all customer queries and enquiries are dealt with promptly and professionally -emails to be acknowledged within a maximum 24 hours, ideally same business day.
• Communicate effectively with all members of the team and the wider business and escalate any complaints and feedback accordingly.
• Product, Service & Proposition Ambassador.
• Build and maintain a strong technical and commercial understanding of key propositions particularly: Hosted Voice & Unified Comms, Contact Centre, Mobile, Cyber, Connectivity, Hosting & Cloud Data Services.
• Helping to drive higher performance through joined up communication throughout extended team - Marketing, Sales, AM, Operations, Support, Finance.
• Build and maintain strong relationships within the business to ensure seamless processes and apply this to the external customers.
• Support in departmental projects and processes - this could lead to involvement from the wider business.
• Utilise expertise to support the wider team with general queries and business knowledge.
• Developing strategies to retain customers

What good looks like for this role?

• Opportunity & Retention Focused Mindset
• Insightful
• Efficiency Focused Mindset
• Taking ownership & stepping in when necessary to assist to resolution
• Total customer satisfaction mindset.? A polite, friendly, and diplomatic manner
• Excellent relationship builder internally and externally
• Excellent communication skills both written & verbal - a clear and concise communicator.Requirements for the role
• Competent in use of the Microsoft Office applications including Teams, SharePoint, Word & Excel.
• Capability of learning new software as and when required.
• Good written and verbal communication skills.
• Exceptional organizational skills, time management and planning skills including attention to detail and multi-tasking.
• Must be able to work under own initiative.
• Capability of learning new software as and when required

What you also need to know

- This is a hybrid role based in any Babble office (either Dumfries, Burton or Winsford) at least 3 days per week (Anchor days - Monday, Tuesday Thursday).

- The majority of the Client Engagement Team are based in the Winsford office therefore you must be able to travel into this office when required.

Why would you work at Babble?

• Competitive salary
• Company Pension
• Life Assurance
• Optional Health Insurance
• 22 days annual leave plus UK bank holidays with increased annual leave based on length of service
• We work a 9-day fortnight
• Babble events to celebrate our success
• Babble issued laptop
• We are changing the way our space works by innovation. Why wouldn't you want to be part of that?

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call with the hiring manager. If you proceed past this then you will have a telephone interview with the hiring manager and possibly a second interview with the hiring manager one other member of the Executive Leadership Team / management team.

About Babble

In the last 5 years, we have seen stratospheric growth and were recently named the 2nd fastest-growing technology company in the UK. We primarily grow by acquiring businesses that have worked hard to build their regional leadership, allowing their founders to enjoy the rewards of their efforts. In doing so, we give their customers access to products and expert advice that would never have been possible otherwise. As a result, we have welcomed over 20,000 customers from over 34 successful businesses to the Babble family - and that number grows every month.

Babble is committed to encouraging diversity of skills, experience and ability amongst our workforce, and to creating an inclusive environment that is free of discrimination. We encourage applications from all backgrounds and communities and value the positive impact that diversity of thought has on our teams.

Direct candidates only please