Note that the following is a general description of the Sales Engineering group's primary tasks and may not, therefore, contain all possible specific work assignments.
The Sr. Sales Engineer provides pre-sales technical support for all Tungsten Automation products and associated applications. While assigned to a geographic area, Sr. Sales Engineers also collaborate with and backup peers from across the country to provide efficient pre-sales support nationwide.
The Sr. Sales Engineer is responsible for:
Preparing standard and custom demonstrations for Tungsten Automation Account Managers and resellers
The handling of all pre-sales technical issues professionally and efficiently
Maintaining in-depth knowledge of Tungsten Automation products
Maintaining a working knowledge of content repositories
Maintaining a working knowledge of workflow systems
Ensuring an understanding of key verticals which may include Financial Services, Insurance, Manufacturing, Logistics, Healthcare among others
Understanding Tungsten Automation's role in supporting business processes, including process assessments, solution development as well as current and future requirements.
Responding to technical questions in RFI/P/Qs
Sharing "Best Practices" with other SEs
Creating and distributing reusable assets for the greater Tungsten Automation community (SEs, AEs, Partners, Marketing etc.). These may include demonstrations, presentations, training materials, whitepapers etc. that speak to thought leadership
Providing feedback to Product Development regarding new features, improving product performance, and eliminating bugs in the product
Preparing Tungsten Automation Professional Services for efficient installations - professionally managing the transition from pre-sales to post-sales and staying appropriately involved as the implementation progresses
Preparing resellers on the technical aspects of selling Tungsten Automation solutions practices and procedures
Serving as a point of contact for resellers on technical issues
Responding to resellers requests for pre-sale technical support
