Account Director - E-commerce Digital Agency

Account Director - E-commerce Digital Agency

Location: Chichester, West Sussex, PO19 1BF
Salary: Highly competitive, DOE
Contract: Full-time, Permanent

Who are D3R?

D3R are a leading digital agency with a proven track record. We deliver solutions that perfectly fit our clients business needs and are proud to have built long-lasting client relationships, starting with a single project and developing trusted partnerships over time.

Based in the heart of Chichester, West Sussex, we design and build beautiful, bespoke websites and business systems for new and existing clients in ecommerce, hospitality and beyond.

We re large enough to handle complex projects but small enough to remain agile. Spanning multiple market sectors, our client portfolio includes Loaf, Monica Vinader, Twickenham Stadium and Soho Home.

Having moved to employee ownership in early 2024, we re keen to recruit the talent we believe will be instrumental in the next phase of our journey!

Account Director - The Role at D3R

A key role within our team, as Account Director, you will work with both new and existing clients to understand their needs and to help them to understand the value that D3R can bring to their businesses.

With your demonstrable experience of winning new business and deepening existing client relationships in a similar role, you ll prioritise and manage quality inbound leads, and targeted outbound activity to develop new business opportunities.

At the same time, you ll nurture existing client relationships with your highly consultative approach and your experience of e-commerce, identifying new opportunities to help clients grow and improve their businesses over time. Value-add services our team can provide will be varied, from design refreshes and new functionality to UX & CRO consultancy projects.

You can expect to:

• Nurture relationships with potential & existing clients
• Manage, qualify, & prioritise inbound leads & enquiries via email & phone
• Consult with potential clients on requirements & potential solutions, bringing other members of the team in as required.
• Review opportunities & requirements with colleagues in order to generate estimates
• Produce high-quality, tailored proposals & responses for potential clients
• Lead activity to close new business, drawing input from across the team as required
• Ensure a quality handover to the project delivery team
• Provide regular pipeline updates
• Consult with clients on their strategic business objectives & challenges
• Collaborate with clients & colleagues to develop roadmaps that align with business priorities
• Proactively communicate new market developments, trends & product offerings
• Assist with commercials & proposals for potential new projects for existing customers

About you

• 5 - 10 yrs in a similar client-facing role
• Experience of consultative selling/business development in an agency, or software business
• Deep knowledge of e-commerce solutions, trends and challenges - may have been gained as a product manager working on an e-commerce site, with an e-comm software vendor or working within an e-commerce agency or consultancy for example.
• Experience of implementing/selling e-commerce or ERP platforms
• A proven track record of winning new projects & deepening existing client relationships

Essential

• Strong commercial acumen
• Excellent communication, interpersonal & influencing skills
• Ability to ask probing & pertinent questions
• Strong documentation & organisational skills
• Highly analytical with the ability to assimilate information quickly
• Able to capture the detail, as well as the bigger picture
• Familiarity with e-commerce systems, challenges and trends

What to expect

• The opportunity to collaborate as a trusted partner with market leading brands
• The opportunity to make your mark, grow and help to shape the future of a successful employee-owned business.
• Work within a talented professional team
• A highly competitive base salary in the range of £60 - £80k D.O.E
• Company performance-related bonus scheme including a tax-free element due to our status as an EOT.
• Office based or hybrid working
• Generous holiday allowance increasing with service
• Statutory pension scheme
• Dental plan & life insurance
• Wide range of employee perks & discounts

If you feel you have the necessary skills and experience to be successful in this role click on APPLY today, forwarding an up to date copy of your CV, alongside a covering letter referencing your most relevant experience and your salary expectations for consideration in the first instance.

No agencies please.