Renewal Sales Administrator

Renewal Sales Administrator

We're offering an exciting and varied opportunity for a Renewal Sales Administrator to join our growing team at Set3 Solutions, a market leader in the ManageEngine software suite. If you're looking for a dynamic role in sales administration, with the chance to make an impact and grow alongside a supportive, close-knit team, this could be the perfect fit for you.

ManageEngine offers a comprehensive range of service management solutions, from network and device management to security and service desk software. As an award-winning UK Technology Partner of ManageEngine, Set3 provides sales, support, implementation, consultancy, and training for the entire product range. We're a well-established, privately funded company that's been growing year after year and now, we're excited to expand our team.

At Set3, with fewer than 10 employees, we pride ourselves on maintaining a friendly, supportive workplace where every team member s voice is heard. You'll have the chance to get involved in different areas of the business, with the flexibility to adapt and grow as we do. We believe in creating a happy, relaxed atmosphere, so work feels like a place you want to be, not have to be. For us, finding the right person is just as important as skills and experience.

This is a fantastic opportunity in IT Sales Administration for a goal-oriented individual with an appetite for success.

You'll take ownership of a range of essential tasks, from preparing accurate customer quotes to handling administrative processes and following up on licence renewals. We ll provide full training to ensure you feel confident in the role, and there will be plenty of room to develop your skills and advance your career.

Working from our offices in RH13, your job responsibilities will include:

• Preparing and sending accurate quotations to customers.
• Ensuring Zoho CRM is accurately updated with all sales activities, including quotations.
• Keeping Xero updated with order acknowledgements, invoices, purchase orders, and bills.
• Following up on overdue invoices via phone and email to ensure timely payment.
• Staying updated on US Dollar exchange rates to ensure quotations are correctly priced.
• Monitoring contract renewal dates, proactively reaching out to customers throughout the renewal process, and following up with customers who haven't responded.
• Analysing renewal data to increase renewal rates and boost recurring business.
• Reaching out to customers who choose not to renew, collecting feedback, and collaborating with team members to address any issues.
• Upgrading editions and cross-selling products during renewal discussions.
• Following up on renewal quotes and processing renewal orders efficiently.
• Contacting potential and existing customers to offer our services.
• Handling both telephone and email enquiries, escalating issues to other team members when necessary.
• Completing various administrative tasks, such as filling out New Supplier forms.

We re looking for someone with great communication skills who enjoys building relationships with customers. You should be detail-oriented and confident working with numbers, but most importantly, we're after someone with a proactive and positive attitude who loves to learn and grow with the team.

Additionally, candidates should have the following:

• Be based within a reasonable commuting distance from the office.
• Experience in sales administration.
• A proven track record of working towards both team and individual targets.
• Strong attention to detail.
• Excellent numerical skills.
• Proficiency in both spoken and written English.
• Self-motivation with a proactive, enthusiastic, and positive attitude.
• Outstanding time management and organisational skills.

Benefits:

• Office located in a picturesque area, with well-maintained communal gardens and countryside walks nearby.
• Competitive salary package aligned with the candidate's qualifications, experience, and the market value of the role.
• 'On target' yearly bonus.
• Friendly and flexible working environment.
• 23 days of annual leave, plus public holidays.
• Your birthday off each year.
• Permanent, full-time position, Monday Friday from 9:00am 5:00pm, excluding public holidays.

Candidates should be UK residents and hold a UK/EU passport or an applicable visa.