Headley Professional Recruitment are working with a 5 Housebuilder with an enviable reputation for quality and service.
They are strengthening their sales management team with an experienced New Homes Sales Manager to lead and develop a sales team across 3 sites in the North East.
Main Duties and Responsibilities:
Manage and monitor performance across a range of sales measures, including but not limited to reservations, price performance, days to exchange, legal completions.
Identify and minimise risks and actively seek solutions
Monitor and manage all sales targets progress and performance
Monitor and manage performance against budget expenditure
Ensure that plot sale values are maximised in line with the business plan and any pricing issues are identified
Monitor and analyse competitor activities and make suggestions for improvements based on comparisons
Ensure the achievement of positive customer survey results and targets to achieve and maintain 5 HBF Status, excellent Trustpilot reviews and mystery shops
Ensure Sales Executives record and share customer feedback
Provide recommendations and implement processes from reviewing customer feedback
Encourage and ensure good working relationships between Sales Executives and Site Teams to achieve excellent standards of quality
Ensure Sales Executives continually maintain show homes and sales areas standards
Ensure home handovers are of a high standard
Identify further areas of training and conduct action plans to ensure the mystery shop benchmark is met or exceeded
Monitor Sales Executive requirements and improvement areas identifying and implementing training where needed
Lead the training of all new starters ensuring their full understanding of all policies, procedures, and legal regulations
Manage and monitor resources, rotas, and commissions
Ensure that all sales literature, details, and brochures are up to date, fit for purpose and available for use
Manage the performance of all aspects of the sales processes and procedures to drive continual improvement
Actively identify potential within the team, ensuring talent is managed effectively
Provide leadership and mentor support to Field Sales Managers, conducting regular feedback and shadowing sessions
Lead the training and development of the team to maximise their performance and potential
Key Attributes
Core:
Excellent communication skills
Excellent sales and negotiation skills
Commercially astute
Creative and innovative in sales approaches
A proactive approach
Knowledge of schemes such as part exchange and affordable housing including discounted sale & shared ownership
Customer service skills including problem solving and handling complex situations/complaints
This is an excellent opportunity to take your sales career to the next level with a fantastic brand with a product of real quality.
