| Description: |
We are seeking a meticulous and organised Sales Order Process Administrator to join our team. The ideal candidate will be responsible for managing the end-to-end sales order process, ensuring accuracy, efficiency, and timely fulfillment of customer orders. This role plays a key part in maintaining smooth operations between sales, supply chain, and finance departments. Key Responsibilities: Order Management: - Accurately process and enter customer orders into the system, ensuring all details (pricing, product codes, quantities, etc.) are correct.
- Verify stock availability and coordinate with the warehouse and procurement teams for product sourcing.
Customer Communication: - Liaise with customers to confirm orders, delivery dates, and provide updates on order status.
- Handle customer inquiries and resolve issues related to sales orders, including returns and discrepancies.
Sales Coordination: - Work closely with the sales team to ensure proper communication of order details, pricing, promotions, and customer preferences.
- Generate and maintain order reports for sales and management teams.
Documentation & Data Management: - Maintain accurate sales records, order confirmations, delivery notes, and invoices.
- Ensure proper documentation of any changes, cancellations, or special requests on orders.
Cross-Functional Collaboration: - Collaborate with the finance team to resolve billing or payment issues.
- Assist in tracking sales orders to ensure on-time delivery.
System & Process Improvement: - Utilise sales order processing software to streamline the workflow and recommend improvements.
- Ensure compliance with company policies and procedures regarding order processing.
Qualifications and Skills: - Proven experience in sales order administration, customer service, or a related role.
- Strong organizational skills with excellent attention to detail.
- Proficiency in Microsoft Office, especially Excel, and experience with CRM/ERP systems.
- Strong communication and interpersonal skills, both written and verbal.
- Ability to multitask and work efficiently under pressure.
- Knowledge of sales and supply chain processes is an advantage
Education: - A Levels or equivalent (required).
- A Degree in business administration, sales, or a related field (preferred).
What We Offer: - Competitive salary and benefits package.
- Opportunities for professional growth and career development.
- A supportive and collaborative work environment.
- Monday to Friday (Apply online only)hrs
To Apply: For the Sales Order Processing administrators position please submit CV and cover letter to email/contact info . To learn more About Us here  |
