Sales Operations Administrator

The Role:

This is a unique and challenging role providing high quality Sales Operations administrative and sales enablement support to the Sales Operations Manager. This role will continuously identify opportunities to improve sales productivity and processes by collaborating with the Sales Operations Manager on the execution of business-critical projects and in addition, help to manage the renewal portfolio as advised by the Sales Operations Manager.

Essential Duties and Responsibilities include the following:

1. Ensure integrity of all data is maintained in Salesforce
2. Ensure all opportunities & leads are being captured and monitored.
3. Engaging with sales to ensure mandatory fields in Salesforce are filled in and all mandatory documents are attached.
4. Ensure all active/ non active accounts are recorded correctly
5. Ensuring all renewal opportunities are cloned correctly within Salesforce
6. Creating new and maintaining current dashboards as advised by the Sales Operations Manager
7. Data administration management of our contracts system to ensure all contract paperwork is recorded, are correct and up to date, well organised and retrievable
8. Assist with the on-boarding and training process of new Sales Representatives
9. Promote efficiency by identifying areas for improvement through processes and automation of the CRM system
10. Effectively manage the partner run rate renewals and other renewal contracts as advised by the Sales Operations Manager

Essential Skills

The holder of the role must:

1. Strong experience supporting software sales environments in Business Administration or Sales Operations environment
2. Exceptional attention to detail and accuracy
3. Assist with the on-boarding and training process of new Sales Representatives
4. Proficient with SalesForce and latest versions
5. Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
6. Results and success oriented, conveying a sense of urgency and driving issues to closure.
7. Ability to manage a busy workload and multitask efficiently
8. Confidence in working independently and as part of a team
9. Good understanding of contracts
10. Technically aware and able to keep up with product knowledge
11. Exceptional telephone and writing skills