IT Business Analyst - Sales

IT Business Analyst with a Sales background, required for a growing manufacturing business, based just to the west of Glasgow.

The company:

They are a well-known manufacturing company based in Glasgow, and have grown to around 750 staff in the last few years (double digit percentage growth, year on year). This growth has come purely from their product and technology doing very well in the market and continuing to be used globally.

There are currently 17 people across the IT team (headquartered from Glasgow) and you will be working as one of three Business Analyst's who have been added to the team. The IT team are all Glasgow based and each BA has a specialism across the business, from Finance to Manufacturing and to you, Sales.

The company are working to a hybrid model, and would ask their employees to be in the Glasgow office 3 days a week (plenty of onsite parking).

The role:

You will be a Business Analyst with ideally a strong background in Sales and ERP/CRM (what ERP/CRM system does not greatly matter). The role is very focused on improving the internal processes across the business, hence the addition of the recent new Business Analyst's. Each BA will be assigned an area to improve, yours being Sales (including areas such as CRM and ERP). You have been brought in with process improvement in mind, and you will have flexibility and authority to help to improve these across the wider business.

You will act as the bridge between IT and the business and this isn't a technical role - the most technical element being writing functional specs etc. To provide context to initial projects you will work on, these will include areas such as working out ways to gain more effective reports through the use of Power BI. Therefore having some analytical knowledge and this 'mindset' would help with the role.

Key Skills and Experience:

Sales background and knowledge - from a Business Analyst perspective

Ideally some strong knowledge of ERP or CRM systems (Dynamics, SAP, Epicor, IFS, JDE etc)

Strong stakeholder management skills

Ability to document processes, troubleshooting

Strong process improvement mindset

Experience with requirements gathering and use case analysis

The ability to manage multiple projects of varying size and complexity concurrently

Experience with Power BI/Crystal Reports/SSRS (beneficial)

Third party involvement (work together as a team)

Role responsibilities:

Understanding and Documenting Capabilities - You'll identify and document the capabilities needed to address business challenges. This involves reviewing assigned business processes from end-to-end to identify operational, financial, and technological risks

Develop positive customer relationships which make it possible to influence change while collaborating in defining and implementing business focussed IT solutions

Manage customer relationships and expectations by developing effective communication processes. Stay current with customer needs and strategies, communicating updates and findings through various channels

Work with the business to assess current business processes and recommend best practices and define innovative solutions

Interact with business end user community to understand a specific need, document new functional requirements and work with other IT team members to implement solutions

Design, develop, implement, and maintain business application software solutions

This is an opportunity to work for a business who are growing and thriving in the current marketplace, with excellent benefits and opportunities to boot.

If this role is of interest, please apply or call Hamish at Cathcart Technology.